Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern access to and use of the websites, applications, and services offered by QA Media Group LLC, d/b/a QAflow (“QAflow,” “we,” “us,” or “our”) at qaflow.io and related domains (collectively, the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of yourself and, if you use the Service on behalf of an organization, that organization. If you cannot agree, you must not use the Service.

2. Eligibility; authority

You represent that you are at least 18 years old (or the age of majority where you live) and have the legal capacity to enter these Terms. If you register on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

3. The Service

QAflow provides tools to transcribe, analyze, score, coach on, and report about phone or similar conversations, including through uploads, integrations you configure (such as telephony providers), and AI-assisted workflows. Features may change; we do not guarantee any specific feature will remain available. We may offer trials or beta features subject to additional notices.

4. Accounts and security

You are responsible for safeguarding credentials and for all activity under your account. Notify us promptly at support@qaflow.io if you suspect unauthorized access. We may suspend or terminate accounts that we reasonably believe violate these Terms or create risk.

5. Customer content and licenses

You retain ownership of content you submit to the Service (“Customer Content”). You grant QAflow a worldwide, non-exclusive license to host, reproduce, process, transmit, display, and otherwise use Customer Content solely to provide, secure, and improve the Service and as described in our Privacy Policy. You represent and warrant that you have all rights necessary to grant this license and that your Customer Content and use of the Service comply with applicable law.

6. Lawful recording; consent; compliance

You are solely responsible for complying with laws governing call recording, wiretapping, electronic communications, biometric data, labor relations, sector-specific rules, and privacy (including providing notice, obtaining consent, and honoring participant rights) before you record, upload, transcribe, grade, or otherwise process communications through QAflow. QAflow does not provide legal advice. You acknowledge that unlawful recording or processing may expose you to civil and criminal penalties. We may remove content or suspend the Service if we reasonably believe you have violated law or third-party rights.

7. AI outputs; human review

Outputs generated through AI or automated workflows (including transcripts, scores, summaries, and coaching) may be inaccurate, incomplete, biased, or unsuitable for any particular purpose. You agree not to rely on outputs as sole evidence for employment, regulatory, legal, or compliance decisions without appropriate human review and validation. QAflow is not a substitute for professional advisers.

8. Acceptable use

You will not, and will not permit others to:

• violate law or third-party rights;
• upload malware, attempt to hack or probe the Service, or circumvent security or usage limits;
• reverse engineer, scrape, or resell the Service except where expressly permitted by law;
• send unlawful, harassing, or discriminatory content;
• use the Service to build a competing product using our proprietary materials, or train third-party AI models on our software or non-public documentation without our written consent;
• misrepresent identity or affiliation.

9. Third-party services

The Service may interoperate with third-party products (for example, telephony, identity, payment, or model providers). Your use of those products is governed solely by your agreements with those providers. QAflow is not responsible for third-party services, their availability, or their handling of data.

10. Fees; trials; taxes

Paid plans, seat counts, and billing terms are presented at checkout or in your order. Trials may convert to paid subscriptions according to the flow you select. Fees are non-refundable except where required by law or expressly stated. You are responsible for taxes other than our income taxes. We may change prices with reasonable notice where allowed. Failure to pay may result in suspension or termination.

11. Intellectual property

QAflow owns the Service, software, documentation, branding, and aggregate insights derived from the Service (excluding Customer Content). Except for the limited rights expressly granted here, no rights are transferred to you.

12. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and use it only for purposes of these Terms, subject to standard exceptions (for example, information that becomes public without breach).

13. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach, risk, non-payment, or to comply with law. Upon termination, licensed access ends; we may delete Customer Content after notice and any applicable retention period unless law requires otherwise. Sections that by their nature should survive will survive.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, QAFLOW DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER QAFLOW NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA. OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO QAFLOW FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100) IF NO FEES APPLIED. THESE LIMITS APPLY REGARDLESS OF LEGAL THEORY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

16. Indemnity

You will defend, indemnify, and hold harmless QAflow and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Content; (b) your breach of these Terms or law; (c) your violation of third-party rights; or (d) your integrations, recordings, or communications processed through the Service. We may assume exclusive defense at your expense if you fail to defend promptly.

17. Dispute resolution; arbitration; class waiver

Informal resolution. Before filing a claim, you agree to contact us at support@qaflow.io and attempt to resolve the dispute informally for thirty (30) days.

Binding arbitration. If the dispute is not resolved, either party may initiate binding arbitration administered by a recognized arbitration organization under its streamlined/commercial rules. Arbitration will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. YOU AND QAFLOW AGREE THAT DISPUTES WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If a court voids this waiver, the arbitration provision may be severed as to you.

Injunctive relief. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information, without waiving arbitration for other disputes.

Consumers. If you are a consumer, mandatory arbitration provisions may not apply to you where prohibited by the laws of your place of residence; nothing herein limits non-waivable consumer rights.

18. Governing law; venue

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, except where preempted by U.S. federal law. Courts in Delaware have exclusive jurisdiction for claims not subject to arbitration or for enforcing an arbitral award, subject to consumer protections where applicable.

19. Export; sanctions

You may not use or export the Service in violation of U.S. or other export control or sanctions laws. You represent that you are not located in, or ordinarily resident in, a comprehensively sanctioned jurisdiction and are not on a restricted party list.

20. General

These Terms, together with the Privacy Policy and any order or feature-specific terms, constitute the entire agreement. Our failure to enforce a provision is not a waiver. If any provision is held invalid, the remainder remains in effect. You may not assign these Terms without our consent; we may assign in connection with a merger or asset sale. Notices to you may be sent to your account email or posted in-product.

21. Contact

QA Media Group LLC (dba QAflow) · support@qaflow.io